Legal

Terms of Service

Effective October 12, 2026

These Terms replace the Terms of Service effective September 21, 2026.

These Terms of Service (the "Terms") are a binding agreement between MajestIQ LLC ("MajestIQ", "we", "us") and the business that enrolls in or uses MajestIQ's services (the "Client", "you"). They govern MajestIQ's Amazon negative review removal service, the client dashboard at dashboard.majestiq.io, and the website at www.majestiq.io (together, the "Services").

You accept these Terms when you sign MajestIQ's Contract for Services or use the client dashboard. The person who accepts confirms that they have authority to bind the Client and to act for each brand the Client submits.

These Terms include binding arbitration and a waiver of class actions and jury trials (Section 21). Please read that section.

1. Definitions

Brand: a brand the Client submits for service and has authority to act for.
In-Service Product: an Amazon product (ASIN) the Client has selected for service and that is active on the Client's dashboard.
Written Negative Review: a one-, two-, or three-star Amazon customer review that contains written text. A star-only rating is not a review for these Terms.
Report: a report, complaint, or escalation MajestIQ submits to Amazon about one review or about several related reviews together, by any route Amazon makes available.
Confirmed Removal: a Written Negative Review on an In-Service Product that MajestIQ's records show it took up with Amazon and that MajestIQ's checks confirm Amazon no longer publicly displays. The date MajestIQ's checks first detect this is the removal's detection date.
Service End Date: the date service ends for a product or for the whole engagement, as set out in Section 20.
Separate Agreement: a written agreement signed by both MajestIQ and the Client, such as MajestIQ's Contract for Services or a retainer or pilot agreement.

2. The service

MajestIQ monitors the Client's In-Service Products for new Written Negative Reviews, analyzes those reviews and the reviewer accounts behind them, and submits Reports to Amazon through the channels Amazon provides. The analysis looks at what each review says and at patterns across reviewer accounts, products, and brands, such as coordinated account behavior, and assembles the evidence for Amazon to investigate.

The Client receives access to the client dashboard and email updates when new negative reviews are picked up or Confirmed Removals land.

MajestIQ never contacts reviewers, offers them anything, or asks them to change or delete a review.

The Services are operational support. They are not legal advice, and MajestIQ is not a law firm.

3. Scope and enrollment minimum

Marketplace. The Services cover the Amazon US marketplace. Another Amazon marketplace is covered only when MajestIQ agrees in writing. A review that Amazon displays on more than one marketplace counts as one review and is billed once.
Minimum. Enrollment requires at least 300 Written Negative Reviews across the products the Client selects. Star-only ratings, positive reviews, and seller feedback do not count toward the minimum.
Product selection. The Client chooses which products are in service and can change that selection from the dashboard, as Section 20 describes.

4. Evidence standard

MajestIQ files good-faith, evidence-based Reports of potential Amazon policy violations and coordinated account abuse. MajestIQ does not:

report a review only because it is negative or unwelcome;
suppress legitimate customer opinion or manipulate ratings;
pay, pressure, or contact reviewers to change truthful reviews; or
present unsupported accusations as fact.

Reports state what the evidence supports and nothing beyond it. When analysis of reviewer accounts is inconclusive, MajestIQ records the finding as not proven and may decline to report the review. MajestIQ decides which reviews to report and how to present the evidence.

5. Amazon and third-party platforms

Amazon alone decides whether, when, and for how long a review is removed. MajestIQ does not control Amazon and does not guarantee any removal, any timing, or any change in rating, sales, search position, or account status.

Amazon may remove, hide, restore, or change reviews one at a time or in batches, and it does not always say why. This can reach reviews MajestIQ never took up, including positive reviews. MajestIQ is not responsible for actions Amazon or any other platform takes on reviews, listings, products, or accounts. Section 8 explains which removals MajestIQ bills.

The Services rely on third-party providers, including Amazon and payment processors such as Stripe. Their own terms govern the Client's use of their services.

6. Pricing

Standard price. $200 for each Confirmed Removal.
Agreed rates. A different per-removal rate applies only when MajestIQ agrees to it in writing, in a Separate Agreement or in a written rate confirmation for the Client's account.
Price in effect. Each Confirmed Removal is billed at the Client's rate in effect when MajestIQ records the removal as confirmed. A later rate change does not reprice removals already confirmed.
No other fees. There is no setup fee, monthly fee, minimum monthly fee, or fixed term, unless a Separate Agreement says otherwise.
Currency and taxes. Prices are in US dollars and do not include taxes. The Client pays any applicable taxes other than taxes on MajestIQ's income.

7. Invoices and payment

Weekly invoices. MajestIQ invoices weekly for Confirmed Removals not previously invoiced.
What an invoice shows. Each billed removal appears as its own line with the ASIN and review ID. Reviews Amazon removed that MajestIQ did not take up may appear as no-charge lines so the Client can see them. They do not change the amount due.
Delivery. Invoices are sent by email. An invoice issued through Stripe arrives with a payment link and a PDF copy, and the Client pays through that link. Any other invoice is sent as a PDF with payment instructions.
Payment terms. Payment is due 7 days from the invoice date (net 7), unless the invoice states a later due date. An invoice unpaid after its due date is overdue.
No automatic charges. MajestIQ never charges a payment method automatically. The Client pays each invoice itself. A Client may choose to save a payment method with Stripe for convenience; a saved method is charged only when the Client pays.
Overdue invoices. While an invoice is overdue, MajestIQ may stop filing new Reports and may suspend dashboard access. The Client will reimburse MajestIQ's reasonable costs of collecting overdue amounts, including reasonable attorneys' fees.
Survival. Amounts owed survive the end of the engagement.

8. Which removals are billed

MajestIQ bills a removal only when its own records show that it took the review up with Amazon. Those records are the basis for billing. For each review MajestIQ takes up, they record the product, the review ID, when and by which route MajestIQ submitted it, and when MajestIQ's checks found that Amazon no longer displayed it. From those records, MajestIQ determines whether each removed review is billed or shown as a no-charge line.

Three points follow:

Amazon references. Amazon does not issue a reference for every submission. Some produce a complaint reference; others, such as escalations sent by email, produce none. Billing does not depend on any Amazon case number, complaint reference, or notice, and MajestIQ does not supply them.
Batch removals. When Amazon removes many reviews within a short period, MajestIQ bills the reviews its records show it took up and no others. MajestIQ may hold that week's invoice while it compares its records with the reviews no longer displayed.
Cause. MajestIQ does not claim to know why Amazon acted on any review. A removal is billed because MajestIQ took the review up and Amazon then removed it, not because MajestIQ has proven what caused the removal.

Restored reviews. If Amazon restores a review MajestIQ billed while the product is still in service, the Client should tell MajestIQ. MajestIQ will either take the review up again at no charge or credit that removal on a later invoice. The same review is not billed twice. A credit is applied to future invoices and is not paid out in cash, except where the law requires.

9. Questions about an invoice

MajestIQ will answer a question about any line on an invoice. For each billed removal it will identify the product, the review ID, and the date its checks found the review no longer displayed. The dashboard's Removed reviews tab lists each billed removal with a link to the review's former location on Amazon. MajestIQ does not provide its evidence, analysis, methods, or Amazon correspondence (Section 14).

If the Client believes an invoice contains an error, it must tell MajestIQ in writing before the due date, naming the line and the reason. MajestIQ will check its records. If MajestIQ finds an error, it will correct the invoice. If MajestIQ confirms the charge, the invoice stands and remains due on its original date. Raising a question does not extend the due date.

10. Client responsibilities

The Client will:

provide accurate ASINs, merchant identifiers, brand information, and case information, and keep it current;
not direct MajestIQ to report authentic customer experiences, and not conceal material facts that bear on the reviews, such as a recall, a known product defect, or a prior review program;
tell MajestIQ promptly about ownership or brand disputes, Amazon account warnings, or another provider filing reports on the same products;
comply with Amazon's policies and applicable law in its own selling activity; and
not manipulate Amazon's review system in any way. In particular, the Client will not solicit, purchase, or incentivize reviews or ratings, will not use any third-party service to obtain reviews or ratings that violate Amazon's Community Guidelines, and will not interfere with reviews of other sellers' products. MajestIQ may end the engagement at once if it learns of such conduct (Section 20).

11. Authorization

The Client authorizes MajestIQ to act for each Brand in submitting Reports to Amazon. The reviews MajestIQ analyzes are public Amazon content. MajestIQ collects them from Amazon's public pages and from third-party data providers, not from the Client's accounts, and needs no authorization to analyze them.

MajestIQ does not change the Client's listings, prices, inventory, advertising, or account settings.

The Client may withdraw this authorization at any time. Withdrawing it stops new Reports. It does not end the engagement or affect removals already confirmed. Section 20 explains how to end the engagement.

12. Dashboard accounts

MajestIQ creates one login for the Client's primary contact. That person may add up to two more logins for the Client's own staff, for three in total. Each login belongs to one named person and may not be shared. The Client is responsible for what its users do on the dashboard and will tell MajestIQ at once if a login may have been compromised. MajestIQ may disable a login it believes is being misused.

13. Acceptable use

The Client and its users will not:

extract data from the dashboard by automated means, or copy its contents for any purpose other than the Client's own business;
attempt to reach the software behind the Services or test its security;
use the dashboard, its contents, or anything learned from MajestIQ to build, train, or support a service that competes with MajestIQ;
resell the Services, or use them for a brand the Client is not authorized to act for, unless MajestIQ agrees in writing; or
use the Services for any unlawful, deceptive, or harassing purpose, including toward reviewers or MajestIQ personnel.

14. Confidentiality and MajestIQ's methods

MajestIQ's methods, analysis, evidence, Report contents, data sources, review database, and pricing terms are MajestIQ's confidential information. The Client will use them only to receive the Services and will not disclose them, except to its own advisers who are bound to keep them confidential or as the law requires.

The Client has no right to audit MajestIQ or to require MajestIQ to produce its methods, evidence, analysis, or data sources, except as a law or court order requires. Section 9 describes what MajestIQ provides about a billed removal.

MajestIQ keeps the Client's non-public business information confidential and uses it only to provide the Services, except as Section 15 allows or the law requires.

15. Data and ownership

Client data. The Client owns its account information and the non-public information it gives MajestIQ. The Client grants MajestIQ the right to use that information to provide the Services.
Public review data. Amazon reviews, reviewer profiles, and other publicly available data are not Client data, and the Client has no rights in them. MajestIQ may collect, keep, and analyze that data, including in its review database, and may use what it learns in its work for other clients. MajestIQ will not name the Client or disclose the Client's non-public information in that work.
MajestIQ property. MajestIQ owns the Services, the dashboard, its software, methods, and database, and everything it creates in providing the Services, other than Client data. The Client may use the dashboard and its reports for its own business while the engagement lasts. That right is limited, non-exclusive, and non-transferable.
Feedback. MajestIQ may use any suggestion the Client offers about the Services without obligation to the Client.
Privacy. MajestIQ's Privacy Policy describes how MajestIQ handles personal information.

16. Notices and electronic signature

MajestIQ sends notices under these Terms, including invoices, changes to these Terms, and notice of suspension or termination, by email to the Client's billing or primary contact. Service updates, such as new negative reviews and confirmed removals, come by email and appear on the dashboard; they are information, not notices. The Client sends notices to MajestIQ at support@majestiq.io. An email is effective when sent to the current address on file.

The Client's electronic signature or click acceptance binds the Client as a handwritten signature would.

17. Disclaimers

Section 5 sets out what MajestIQ does not guarantee about outcomes. In addition:

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, MAJESTIQ DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

MajestIQ does not warrant that the dashboard will be uninterrupted or error-free, that data from third-party sources is complete, or that any removal will be permanent.

18. Limitation of liability

To the fullest extent the law allows:

MajestIQ is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, sales, rankings, goodwill, or data, even if MajestIQ knew they were possible.
MajestIQ is not liable for Amazon's decisions or actions, platform changes, account actions, or other matters outside MajestIQ's reasonable control.
MajestIQ's total liability for all claims relating to the Services is limited to the fees the Client paid MajestIQ in the three months before the event that gave rise to the claim.

These limits apply whatever the legal theory, and even if a remedy fails of its essential purpose. They do not limit the Client's obligation to pay amounts owed.

19. Indemnification

The Client will defend, indemnify, and hold harmless MajestIQ and its members, employees, and contractors from third-party claims, and the related losses and reasonable attorneys' fees, arising from:

information the Client provided that was inaccurate or that the Client had no right to provide;
the Client's lack of authority over a Brand, product, or account;
the Client's breach of these Terms; or
the Client's violation of law or of Amazon's policies.

MajestIQ may choose to run the defense of such a claim itself, at its own cost, and the Client will cooperate with that defense.

20. Term, product changes, and ending the engagement

Term. There is no fixed term. The engagement continues until either party ends it.
Adding products. A product the Client activates on the dashboard enters service at once.
Removing products. A request to take a product out of service takes effect 10 days after the request, which is that product's Service End Date. Until then the product stays in service: reviews are monitored, Reports are filed, and Confirmed Removals are billed. The Client may withdraw the request before it takes effect. A change that would take the Client's In-Service Products below the enrollment minimum needs MajestIQ's agreement.
Ending the engagement. Either party may end the engagement at any time, for any reason, by email. MajestIQ does not need to give a reason. No new Reports are filed after the notice is sent. The Service End Date for every product is 7 days after the notice (the "confirmation period"), so that Reports already filed can be confirmed.
Suspension. MajestIQ may pause the Services at any time by email, for example while an invoice is overdue, while the Client's authority is in question, or when the Client's conduct toward MajestIQ personnel makes it unreasonable to continue. During a pause no new Reports are filed; Confirmed Removals from earlier Reports are still billed.
Immediate termination. If the Client breaches these Terms, including Section 10 or 13, MajestIQ may end the engagement at once. The Service End Date is then the date of the notice.
Final invoice. A final invoice, issued after the Service End Date, covers Confirmed Removals with a detection date on or before the Service End Date. A removal detected after that date is not billed, even when MajestIQ reported it earlier.
Survival. Sections 6 to 9 (for amounts owed), 14, 15, 17 to 19, 21, 22, and 25 survive the end of the engagement.

21. Dispute resolution

Informal resolution. Before starting arbitration, a party will describe the dispute to the other in writing, and both will try in good faith to resolve it.

Binding arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration before a single arbitrator. The American Arbitration Association will administer it under its Commercial Arbitration Rules. The seat of arbitration is Westchester County, New York. Whether a dispute belongs in arbitration, and whether this section is enforceable, is for the arbitrator to decide. The arbitration is confidential, and judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.

Exceptions. Either party may ask a court for an injunction to protect its confidential information or intellectual property or to stop a breach of Section 13 or 14. MajestIQ may bring a court action to collect unpaid invoices. These actions are subject to Section 22.

No class actions. Each party may bring claims only in its individual capacity. Neither party may bring or join a class, collective, consolidated, or representative proceeding, in arbitration or in court.

Jury waiver. To the extent any claim proceeds in court, each party waives its right to a jury trial.

22. Governing law and venue

New York law governs these Terms, without regard to its conflict-of-laws rules. Any court proceeding these Terms allow, including one to compel arbitration, confirm an award, seek an injunction, or collect unpaid invoices, will be brought only in the Supreme Court of the State of New York, County of Westchester. Each party consents to the jurisdiction of those courts and waives any right to remove such a proceeding to federal court.

23. Separate agreements and order of precedence

If the Client and MajestIQ sign a Separate Agreement, that agreement controls where it conflicts with these Terms. These Terms govern everything the Separate Agreement does not address. A rate MajestIQ confirms in writing for the Client's account controls over the standard price in Section 6.

24. Changes to these Terms

MajestIQ may update these Terms by posting a revised version with a new effective date. MajestIQ will email active Clients about a material change before it takes effect. A change applies only going forward: it does not reprice removals already confirmed or change invoices already sent. Continuing to use the Services after the effective date is acceptance of the change. A Separate Agreement changes only as it states.

25. General

Entire agreement. These Terms, the Privacy Policy, and any Separate Agreement are the entire agreement on their subject.
Severability. If a court or arbitrator finds part of these Terms unenforceable, that part is limited to the minimum extent needed, and the rest stays in effect.
No waiver. A failure to enforce a provision is not a waiver of it.
Assignment. The Client may not assign these Terms without MajestIQ's written consent. MajestIQ may assign them in connection with a merger, reorganization, or sale of its business.
Independent contractor. MajestIQ acts as an independent contractor. Nothing in these Terms creates a partnership, joint venture, or agency.
Events outside control. Neither party is liable for a delay caused by events outside its reasonable control, including Amazon outages and Amazon policy or system changes. This does not excuse payment of amounts owed.
No third-party beneficiaries. Only MajestIQ and the Client have rights under these Terms.

26. Contact

MajestIQ LLC
27 Barker Avenue
White Plains, NY 10601
Email: support@majestiq.io